The Walt Disney Company has decided to stop using Slack for internal communication following a major hack that leaked more than a terabyte of sensitive data to the public. This decision comes just months after the cyberattack shocked the media, revealing a wide range of financial information, computer codes, and details about unreleased Disney projects.
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According to a memo from Hugh Johnston, Disney’s Chief Financial Officer, obtained by CNBC, the company officially informed employees and cast members that most of its business units would discontinue the use of Slack by the end of the next fiscal quarter. Disney had already begun transitioning to a new set of internal, streamlined collaboration tools aimed at enhancing security and operational efficiency in the wake of the incident.
Earlier, in August, Disney reassured investors that the summer hack, despite compromising sensitive data, was not expected to severely impact the company’s operations or financial performance. However, the incident has raised significant concerns about security in using internal communication platforms, especially for a giant corporation like Disney.
Representatives from Disney and Salesforce, the owner of Slack, declined immediate comment when contacted by CNBC. However, Marc Benioff, CEO of Salesforce, spoke at the company’s annual Dreamforce conference with Bloomberg, asserting that “our security is rock-solid.”
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Benioff emphasized that while Salesforce strives to secure its platform, companies also need to take proper measures to prevent phishing attacks and social engineering tactics targeting employees. “We can do our part, but our customers also have to do their part,” he added, highlighting the shared responsibility between service providers and users in protecting data security.
Although Disney has decided to move away from Slack, Benioff confirmed that the conglomerate continues to use other Salesforce products in different areas of its business, such as Disney stores, Disney guides, sales and service operations, and customer service call centers. This indicates that the relationship between the two companies remains strong, but security concerns have become a critical factor in Disney’s strategic decisions.
The shift from Slack to new tools is not merely a change of communication platform but a strategic move by The Walt Disney Company to strengthen its cybersecurity and rebuild internal trust after the risks it has faced. For a global icon like Disney, every decision carries deep implications for protecting its brand, data, and commitment to customers in an increasingly technology-dependent world.
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